The professionals responding to child abuse allegations in their communities are routinely placed in situations where they need to have difficult conversations with children, parents, and caregivers. Whether working with a family in crisis or breaking bad news to a family in disbelief, good communication skills can go a long way in helping that child and family process and heal from the trauma they have faced. In this episode, I speak with Dr., Anthony Orsini who is a practicing physician in the Neonatal Intensive Care Unit at the Winnie Palmer Hospital in Orlando Florida and author, and speaker on the topic of compassionate communications. During our conversation, Dr. Orsini shares his proven communication techniques that help professionals build rapport and quickly form trusting relationships with clients.
Dr. Anthony Orsini is a practicing physician, author, and frequent speaker on the topic of compassionate communication in medicine. He is the Level II Medical Director at Winnie Palmer Hospital in Orlando which is one of the largest Neonatal Intensive Care Units in the world. He also serves as
Chief of Patient Experience and Palliative Care Liaison for his neonatal practice.
Profoundly impacted by an early career experience and the discovery that even the most successful and well-respected physicians often struggled with their communication skills, Dr. Orsini has spent the last 25 years developing proven communication techniques that help doctors build rapport and quickly form trusting relationships with their patients. In 2011, he founded The Orsini Way, a company that provides communication training to healthcare and business professionals. Through his interactive workshops and unique coaching, he has trained thousands of senior physicians, nurses, and practitioners on how to enhance their patient’s overall experience and become more fulfilled with their own lives.
Dr. Orsini has authored several papers on the topics of communication in medicine, enhancing the patient experience and delivering tragic news. His recently published book titled “It’s All in the Delivery – Improving Healthcare Starting With a Single Conversation” is now available on Amazon. He is a frequent keynote speaker at medical and business events, including an upcoming TEDx presentation entitled-Improving Healthcare Starts with a Single Conversation.
His weekly podcast “Difficult Conversations – Lessons I Learned as an ICU Physician” hit the Top 100 podcasts on Apple in just 1 week.
For More Information on The Orsini Way:
For more information of the Northeast Regional Children’s Advocacy Center, visit our website at
Disclaimer: This project was sponsored by NRCAC from Grant Award Number 2019-CI-FX-K005 and CFDA #16.758 awarded by the Office of Juvenile Justice and Delinquency Prevention, Department of Justice. The opinions, findings, and conclusions or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the views of the Department of Justice, OJJDP or NRCAC.